Customer Service

Customer Service

This introductory course is designed to equip students with the fundamentals of good customer service and may lead to further specialised customer service courses.

  • Communication skills toolbox

  • Communicating at work

  • Providing customer service skills

  • Responding to conflicts and complaints

  • Personal presentation

  • Working in a team

Kick Start Your Career in Customer Service: Working in a Call Centre

This course is designed for entry level job seekers to provide skills and knowledge to enter the call centre industry . Many employers have identified that applicants often lack the basic employability skills, in particular communication skills that are required in this position. Utilising workplace texts, complemented by class discussion, observational work experience and course work, the course focuses on the following elements of learning:

  • Effective customer service skills

  • Effective communication skills over the phone

  • Conflict resolution

  • Professional accountability, confidentiality and privacy

  • Data entry skills -typing proficiency

  • Language and literacy skills to support learners to apply for positions

Reception

This introductory course centres around face-to face reception work in business, medical and hospitality environments. The program is designed for job seekers wanting to improve skills relating to pathway to receptionist work including:

  • Face-to-Face Customer Service Skills – Medical/ Office/ Accommodation

  • Customer service

  • Written and verbal communication skills

  • Multitasking and prioritising

  • Dependability

  • Familiarity with Microsoft Office

  • Problem-solving

  • Ability to work under pressure

  • Attention to detail

Please note courses are subject to numbers and may not be available in each term.

Phone: (03) 9798 7005 for more information or to apply for this course