Customer Service
not being offered in 2023
Customer Service
This introductory course is designed to equip students with the fundamentals of good customer service and may lead to further specialised customer service courses.
Communication skills toolbox
Communicating at work
Providing customer service skills
Responding to conflicts and complaints
Personal presentation
Working in a team
Kick Start Your Career in Customer Service: Working in a Call Centre
This course is designed for entry level job seekers to provide skills and knowledge to enter the call centre industry . Many employers have identified that applicants often lack the basic employability skills, in particular communication skills that are required in this position. Utilising workplace texts, complemented by class discussion, observational work experience and course work, the course focuses on the following elements of learning:
Effective customer service skills
Effective communication skills over the phone
Conflict resolution
Professional accountability, confidentiality and privacy
Data entry skills -typing proficiency
Language and literacy skills to support learners to apply for positions
Reception
This introductory course centres around face-to face reception work in business, medical and hospitality environments. The program is designed for job seekers wanting to improve skills relating to pathway to receptionist work including:
Face-to-Face Customer Service Skills – Medical/ Office/ Accommodation
Customer service
Written and verbal communication skills
Multitasking and prioritising
Dependability
Familiarity with Microsoft Office
Problem-solving
Ability to work under pressure
Attention to detail
Please note courses are subject to numbers and may not be available in each term.
Phone: (03) 9798 7005 for more information or to apply for this course